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NEW Day of the Week (DOW) Comparison Charts

March 5, 2010

The DOW Comparison Charts are a set of four charts that provide average monthly information by the day of the week for the following key elements: Average Transaction Volume, Productivity, Labor Cost, and Excess Waiting for Work Time.

FMSI started to automatically include the DOW charts in the Teller Management SystemTM (TMS) reports beginning February 1, 2010 for the month of January processing.

What specifically do these charts show you?

Average Transaction Volume

— This chart shows which days are busiest or slowest in terms of average transaction volumes per day for the month. This chart likely validates what you know from other TMS reports. Consider the opportunities to change your staffing based on the patterns in charts over a few months.


— This chart provides the monthly productivity in the parenthesis next to the chart title. Productivity is defined as the transactions processed per hour. Review these numbers to confirm which days are the most and least productive. Think about how the least productive day correlates to your schedules for that day. Are you missing opportunities to improve?

 Labor Cost 

— The monthly labor cost per transaction is shown in the parenthesis next to the chart title. This chart indicates which days of the week have the highest and lowest labor cost per transaction. Keep in mind, for any day that is the most productive, you should also see a lower labor cost and lower excess waiting for work percentage.


Excess Waiting for Work (EWFW) Percentage 

— The monthly excess waiting for work percentage is provided in parenthesis next to the chart title. This number appears on the TMS Actual Staffing Effectiveness chart. EWFW time typically occurs when there are too many tellers scheduled to work, hence they are waiting for work. Consider which days have the highest EWFW percentage and determine what you can do to change your scheduling methods to improve (lower) the percentage.

These statistics are the averages for a month of that specific day. The charts are available at the institution, region, branch, and section levels.

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