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FMSI’s Chart of the Month – May 2010 Edition

May 6, 2010

Before the Teller Management System:

Performance Management Information

After the Teller Management System:

Performance Management Information

Congratulations to IH Mississippi Valley Credit Union’s Kimberly Road branch who had a dramatic improvement in their Actual Staffing Effectiveness Chart from February 09. 

The Actual Staffing Effectiveness Chart displays how often tellers are processing transactions (shown as a % of total processing hours) within specified productivity ranges.  It provides a quick snapshot view of how effectively teller lines are being scheduled overall throughout the organization.  When you are staffed for high performance, the first four bars (green portion of bar) of the Staffing Effectiveness Chart should equal the acceptable waiting for work* (WFW) time percentage.  Anything over these ranges (in red above) represents excessive waiting for work time.

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