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FMSI’s Chart of the Month – August 2010 Edition

August 6, 2010

Before the Teller Management System:

Banking Performance Management

After the Teller Management System:

Banking Performance Management

Congratulations to Empire Bank for having this month’s FMSI Chart of the Month who had a dramatic improvement in their Actual Staffing Effectiveness Chart from 2009.

The Actual Staffing Effectiveness Chart displays how often tellers are processing transactions (shown as a % of total processing hours) within specified productivity ranges.  It provides a quick snapshot view of how effectively teller lines are being scheduled overall throughout the organization.  When you are staffed for high performance, the first four bars (green portion of bar) of the Staffing Effectiveness Chart should equal the acceptable waiting for work* (WFW) time percentage.  Anything over these ranges (in red above) represents excessive waiting for work time.

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