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For Senior Management, From Senior Management – October 2010 Edition

October 6, 2010

W. Michael Scott - CEO of FMSI

In our most recent FMSI Teller Line Study, we discussed the technological changes over the past two decades and the resulting 33% decrease in the monthly volume of teller transactions in the branches over just the past ten years.  The branch environment is continually changing.  We are seeing more institutions using the TMS information to support a shortening of hours of operation for their branches to accommodate lesser volumes of activities.  Please give us a call to discuss our Hours of Operation Analysis tool to take a fresh look at your branch network hours to match up to your teller transaction traffic patterns.

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