FMSI’s Chart of the Month – March 2011 Edition

Excess Labor Cost

Congratulations to Century National Bank (CNB) for having this month’s FMSI Chart of the Month.  They have achieved great results lowering their Excess Waiting for Work (EWFW) time, which typically occurs when there are too many tellers scheduled to work. The excess waiting for work percentage is provided monthly to CNB in the TMS Actual Staffing Effectiveness chart. They routinely review which days have the highest EWFW percentage and then determined what to change in their scheduling to improve (lower) the percentage.