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For Senior Management, From Senior Management – April 2011 Edition

April 4, 2011

W. Michael Scott – CEO of FMSI

Becoming a TPH “All-Star”

It is an exciting time of the year for sports fans.  Baseball season is here!  Just like an MLB manager, make sure your coaching staff and team are focused on the right goals.  Achieving your Transactions per Hour (TPH) goal requires this dedicated coaching approach.  If you take your eye off the ball and tolerate low performance in the branch environment, your team’s performance will likely decline.  Management has the ultimate responsibility to reinforce the goals and offer encouragement when times get difficult.  Instill a passion for achieving TPH goals and your branch employees will be “all-stars.”

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