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FMSI’s Chart of the Month – May 2011 Edition

May 6, 2011

Before the Teller Management System (TMS):


After the Teller Management System:

Congratulations to Kitsap Credit Union for having this month’s FMSI Chart of the Month who had a dramatic improvement in their Actual Staffing Effectiveness Chart from March 08. 

The Actual Staffing Effectiveness Chart displays how often tellers are processing transactions (shown as a % of total processing hours) within specified productivity ranges.  It provides a quick snapshot view of how effectively teller lines are being scheduled overall throughout the organization.  When you are staffed for high performance, the first four bars (green portion of bar) of the Staffing Effectiveness Chart should equal the acceptable waiting for work* (WFW) time percentage.  Anything over these ranges (in red above) represents excessive waiting for work time.

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