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FMSI Mentioned in

July 19, 2011 Article: Employee Factors For Branch Efficiency
By Aaron Pugh
July 18, 2011

“Don’t think you can afford a top tier online banking platform yet? Consider the alternatives. A recent FMSI study indicates teller labor costs have increased by 64% in the last ten years, while transaction volumes have decreased 31% in the same timeframe as customer preferences changed and new technology options became available.”

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