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Survey Result: Which Banking Services are Used at the Branch?

August 16, 2011

The following is a PwC survey from their April 2011 presentation titled: Getting to Know You: Building a Customer-Cetric Business Model for Retail Banks

Which of the following banking services do you use at the branch? (select all that apply).

Chart of Banking Services in Branches

What would happen to branches if everybody deposited all of there checks through online channels such as Remote Deposit Capture?  What would happen to the branch model?  Would we still need tellers?  See the 2011 FMSI Teller Line Study to see transaction volume trend charts over the past 20 years.

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