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US Federal Credit Union Selects FMSI’s Teller Management System

August 25, 2011

Alpharetta, GA (PRWEB) August 25, 2011

Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that US Federal Credit Union has adopted FMSI’s Teller Management System™ (TMS). The 85,000 member credit union will use TMS to systematically manage their scheduling to teller transactions, a process that previously proved to be both complicated and labor intensive.

Scheduling across multiple branches had become more difficult as our membership grew,” explains Bob Stowell, Senior Vice President and Chief Operations Officer at US Federal Credit Union. “Before TMS, our managers were left trying to guess transaction flow per day and employee availability.”

The Teller Management System™ schedules tellers based on forecasted transaction volumes, thus helping banks and credit unions gain better control of labor costs while increasing service levels.

US Federal CU’s search for an opportunity to more quickly manage staffing and automate the process led them to FMSI. They were particularly attracted to TMS’s objective data and reporting tools.

“This is a solution we could not do on our own efficiently,” adds Stowell. “Implementing TMS will allow us to manage equitably across all branches and realize increased productivity while, most importantly, maintaining the member experience.”

“Maintaining teller staffing at the ideal level to ensure member satisfaction can sometimes be a very credit union-specific decision,” says W. Michael Scott, President/CEO of FMSI. “Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 20 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service and increased productivity.”

About US Federal Credit Union
Established in 1925 as Minnesota’s first credit union, US Federal Credit Union continues its strong legacy today as one of the largest credit unions in the nation and fourth-largest credit union in Minnesota with over $800 million in assets. US Federal Credit Union currently serves over 68,000 members across its 10 branches, providing a full range of financial services to improve both the economic and social well-being of its members. For more information, visit http://www.usfed.org.

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