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For Senior Management, From Senior Management – November 2011 Edition

November 2, 2011

W. Michael Scott – President/CEO of FMSI

Make your branch staff aware of how they are performing compared to their peers. Hold your standards high and give your staff feedback, accountability, recognition, and reward—and your goals will be met. Just as your account holders want to feel important and appreciated, your branch and contact center teams want your acknowledgement of the high performance levels they are obtaining. Your responsibility is to make it happen.  Success requires action and management is the key.  Know your numbers, lead, and succeed.

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