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FMSI’s Chart of the Month – January 2012 Edition

January 9, 2012


Congratulations to The University of Illinois Employees Credit Union for achieving an exceptional lobby product/service interaction split.  Using the product/sell percentage breakdown as a key performance indicator can be instrumental in understanding your lobby performance.  Set a goal, measure the trend, and manage to the behaviors to obtain the desired result.  FMSI recommends a 60/40 product/service split for a high sales performing lobby.

Learn more by downloading FMSI’s Lobby Management White Paper.


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