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Credit Union Management Article – CFO Focus: Leveraging Branch Metrics

January 13, 2012

Don’t rely on industry averages or low-performing branches in your decision-making

January 2012 – Vol. 35 No. 1

by James W. Ransom, CFO of FMSI

Despite the wide availability and usage by credit unions of industry data, the real forecasting power to manage branch teller operations lies in each branch’s internal metrics. Some of the most meaningful information a CU can capture is stored by the credit union’s core processor. This data, especially transaction time, transaction type and associated employee, provides direct, actionable information.
See the full article here: CFO Focus: Leveraging Branch Metrics

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