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FMSI’s Chart of the Month – April 2012 Edition

April 2, 2012

Congratulations to Tower Federal Credit Union out of Maryland (TFCU) for having this month’s FMSI Chart of the Month.  This particular chart helps TFCU to closely manage their workforce utilization by position on the teller line.  They are able to limit the amount of time their supervisors and MSRs spend on the line while maximizing the amount of time tellers spend.  With detailed banking performance management information like the Percent of Transaction Processed by Position chart, TFCU is in a stronger position to track and manage behaviors of their front-line staff.

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