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The CEO of Old Hickory Credit Union Reveals the Importance of Part-Time Employees

July 17, 2012

By Bonnette Dawson, President / CEO of Old Hickory Credit Union

Chartered in 1934, Old Hickory Credit Union (OHCU), based just outside of Nashville, is a state-chartered community credit union serving a five-county area of Middle Tennessee.  With 68 full-time and nine part-time employees, we serve 26,500 members and have $200,000,000 in assets.  Old Hickory has been using part-time employees for several years and it has become an efficient way for us to operate, especially during the past couple of years while the economy has been so rocky.

As a matter of fact, when a full-time employee leaves, we make a gallant effort to replace them with a part-time employee.  We have seven locations and byutilizing part-time employees we have been able to reduce our relief staff by two.  Now branches can schedule part-time employees to cover lunches and peak times when in the past we had to have an extra full-time person.

Our staff attorney recently resigned and I was able to rehire someone who retired a couple of years ago to do our compliance.  We only pay her for the hours she works and she has system access from home, so it is a convenience for her – a win-win situation all the way around.

The use of part-time employees has also proven to be an excellent source for full time personnel.  We have been fortunate to rehire others that retired who wanted to work some just to stay active.  We have had several college students, as well, who work for us part-time while they go to school—which again works well for us because they oftentimes need to be able to work odd hours depending on their class schedules.  These students have provided valuable help for Saturday hours in particular.  They can work a half day on Saturday and not interfere with school—all while preventing full-time employees from having to upset their routines.

About ten years ago, we decided to give our part-time employees some benefits because we have been fortunate to hire people that have stayed with us.  We provide the following.

Personal Time:  Employees with one year’s service will receive the same number of personal days as full-time employees.  The personal leave hours allowed per day will be the number of hours the employee normally is scheduled to work on the day on which leave is taken.

Holiday Pay:  After one year of service, part-time employees will receive pay for a holiday when the holiday falls on a day the part-time employee is normally scheduled to work.

Vacation:  A part-time employee normally scheduled to work twenty (20) hours but less than forty (40) hours per week is eligible for paid vacation after one year of continuous part-time employment.  Vacation may not be taken in less than one hour increments.

An employee must present requests for paid vacation leave to his/her supervisor at least three (3) days prior to the requested day(s) off.  The employee’s supervisor must approve any requests for paid time off.  Initial preference will be based on seniority, thereafter, preference in selection of dates will be granted on a first-come, first-served basis.  The amount of vacation time to which a part-time employee is entitled depends on the length of service at OHCU as follows:

1 through 4            30 hours

5 through 9            60 hours

10 or more             90 hours

We partnered with FMSI in February, 2007 and implemented their Teller Management System™.  The partnership has proved to be a very profitable one for OHCU.  This system has enabled us to do a moreefficient job of scheduling and utilizing part-time employees.  The Teller Management System™ made it clear that we were overstaffed and did not manage as effectively as we could.  The system has allowed us to even change hours of operation at several branches, thereby, saving costs.  It also helped point out the strengths and weaknesses of some employees.

Download FMSI’s free white paper: Part-Time Teller White Paper

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