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FMSI Featured in Bank News Magazine

August 17, 2012
By: W. Michael Scott

August 2012Bank News Article: Bottom-Line Benefits

“With decreasing transaction volumes and increasing salaries, the only way institutions can thrive is by increasing the number of teller-processed transactions per hour without compromising customer service. The key to achieving this objective lies in a combination of data collection and analysis, priority realignment and proactive forecasted scheduling. While some banks achieve these goals without deploying new technologies, most implement performance information systems, which provide real-world metrics.
FIs that do not use performance information technologies achieve between 10 and 14 transactions per hour. Those that do use them, and that follow through with the adjustments necessary to effect change, achieve an average TPH between 19 and 26. Such a dramatic productivity increase can turn underperforming branches into profit centers.”
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