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For Senior Management, From Senior Management – October 2012 Edition

October 1, 2012

W. Michael Scott – President/CEO of FMSI

Managing is a Challenging Profession

In our financial services industry, managing encompasses staying on top of technology changes, competition, labor situations, fraud, interest rate environments, and many other variables. FMSI strives to support your performance information needs with our benchmarking, business intelligence reporting, and our scheduling tools, which all help you meet account holder traffic flow needs. It has recently been said that having a service like ours is no longer a “nice thing to have, it is a must have.” Managing costs and scheduling to demand requirements in the current economic environment is now a major necessity. (Read FMSI’s Teller Line Study White Paper.)

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