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FMSI’s Chart of the Month – January 2013 Edition

January 2, 2013

November 2010

Nov-2010-Mars-ASE-chart

 

November 2012

Nov-2012-Mars-ASE

 

Congratulations to Mars National Bank for having this month’s FMSI Chart of the Month, which highlights their Actual Staffing Effectiveness chart changes from November 2010 to November 2012.

The Actual Staffing Effectiveness (ASE) chart displays how often tellers are processing transactions (shown as a % of total processing hours) within specified productivity ranges.  It provides a quick snapshot view of how effectively teller lines are being scheduled overall throughout the organization.  When you are staffed for high performance, the first four bars (green portion of bar) of the Staffing Effectiveness Chart should equal the acceptable waiting for work* (WFW) time percentage.  Anything over these ranges (in red above) represents excessive waiting for work time.  ASE charts are updated monthly for all FMSI Teller Management System clients.

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