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FMSI CEO Quoted Multiple Times in a Featured Jan 2013 Enterprise Magazine Article

January 7, 2013

Enterprise Magazine January 2013 article: Face Time

Maintaining the top spot for customer service requires credit unions to think one step ahead of the competition.

“If you have tellers in the branch taking calls, that’s a direct interruption to their primary job, which is helping members in person.” – W. Michael Scott, President/CEO, FMSI

Click on the below PDF to see the entire article.

About Enterprise Magazine

Enterprise is a must read for credit union CEOs, senior executives, managers and directors. Enterprise has been named Western Canada’s Best Trade Magazine by the Western Magazine Awards Foundation for six consecutive years.  Learn more.
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