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FMSI’s Chart of the Month – February 2013 Edition

February 8, 2013

December 2011

ABE_Dec_2011

 

December 2012

ABE_Dec_2012

 

Congratulations to Anheuser-Busch Employees Credit Union for having this month’s FMSI Chart of the Month, which highlights their Actual Staffing Effectiveness chart changes from December 2011 to December 2012.

The Actual Staffing Effectiveness (ASE) chart displays how often tellers are processing transactions (shown as a % of total processing hours) within specified productivity ranges.  It provides a quick snapshot view of how effectively teller lines are being scheduled overall throughout the organization.  When you are staffed for high performance, the first four bars (green portion of bar) of the Staffing Effectiveness Chart should equal the acceptable waiting for work* (WFW) time percentage.  Anything over these ranges (in red above) represents excessive waiting for work time.  ASE charts are updated monthly for all FMSI Teller Management System clients.

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