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New White Paper: Achieving World Class Service with Technology

February 21, 2013

The complimentary FMSI Service White Paper aims to answer the question—Is there a way to improve branch service levels with a lean staffing approach, particularly by implementing technology? The topics covered include:

  • Understanding and Managing the Actual Account Holder Service Expectations
  • Defining the Roles of Branch Employees for Optimal Service
  • Operating More Efficiently with Personal Service and Self-Service Technologies
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