Skip to content

New White Paper: Achieving World Class Service with Technology

February 21, 2013

The complimentary FMSI Service White Paper aims to answer the question—Is there a way to improve branch service levels with a lean staffing approach, particularly by implementing technology? The topics covered include:

  • Understanding and Managing the Actual Account Holder Service Expectations
  • Defining the Roles of Branch Employees for Optimal Service
  • Operating More Efficiently with Personal Service and Self-Service Technologies
No comments yet

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: