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SIU Credit Union Selects the Teller Management System to Reduce Member Wait Times and to Maximize Teller Downtime

April 17, 2013

(PRWEB) April 15, 2013

Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that SIU Credit Union (SIU CU) has adopted FMSI’s Teller Management System™ (TMS). The $261 million Illinois-based financial institution is going to drive down member wait times by betterstaffing their teller resource during peak transaction periods, and will also better utilize lull times in transaction activity by assigning specific tasks with the help of FMSI’s scheduling solution.

“We wanted a solution that would reduce the member wait times at the teller line, “says Kim Babington, VP of Operations at SIU CU. “Through forecasts developed from the analysis of our core system transaction history, FMSI’s Teller Management System™ helps us put the right number of staff serving our members during our busiest periods. Having the proper number of tellers limits our member wait times and gives our tellers the opportunity to professionalize the member experience, and to not feel rushed by long lines.”
FMSI’s Teller Management System™ addresses the concerns of today’s financial institutions: keeping down expense while improving service levels in the branches. Through the collection and then preparation of teller transaction data from an institution’s core system, TMS quickly empowers management teams with easy to read and actionable business intelligence.
“Other than handling member transactions, our tellers have several other tasks they are responsible for throughout their day,” adds Babington. “Before we were using FMSI’s solution, our tellers basically did the best they could at completing secondary tasks, like making new member packets and ordering checks. Now with FMSI’s scheduling solution, we can assign specific activities during identified lull-times from the forecasts. This improved process helps to better establish individual teller accountability, and will help keep our tellers focused on maximizing productivity during their downtime.”
“Maintaining teller staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” says W. Michael Scott, President/CEO of FMSI. “Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 20 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service and increased productivity.”
About SIU Credit Union
SIU Credit Union is a not-for-profit financial institution with five locations in Carbondale, Energy, Marion and Metropolis. Membership is open to anyone living or working in Franklin, Jackson, Jefferson, Johnson, Perry, Marion, Randolph, Saline, Massac, Union, or Williamson counties in Illinois. Federally insured by NCUA. Equal Housing Lender. For more information, visit
About Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems – The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS), and the Lobby Tracking System™ (LTS)—that allow financial institutions to manage and staff to meet their service and sales needs. FMSI gives banks and credit unions the ability to schedule their team throughout the branch network, and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes. Visit the company’s website at or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.
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