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FMSI’s Chart of the Month – June 2013 Edition

June 4, 2013


Extraco Bank and their Temple DT branch ASE Chart

Congratulations to Extraco Bank and their Temple DT branch for having this month’s FMSI Chart of the Month, which highlights their Actual Staffing Effectiveness chart.

The Actual Staffing Effectiveness (ASE) chart displays how often tellers are processing transactions (shown as a % of total processing hours) within specified productivity ranges.  It provides a quick snapshot view of how effectively teller lines are being scheduled overall throughout the organization.  When you are staffed for high performance, the first four bars (green portion of bar) of the Staffing Effectiveness Chart should equal the acceptable waiting for work* (WFW) time percentage.  Anything over these ranges (in red above) represents excessive waiting for work time.  ASE charts are updated monthly for all FMSI Teller Management System clients.

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