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FMSI’s Chart of the Month – July 2013 Edition

July 2, 2013


Congratulations to GECU and their Trawood branch for having this month’s FMSI Chart of the Month.  The FMSI Staffing Effectiveness chart is one of the featured charts highlighted in the Teller Management System Online Dashboard.  It provides a quick snapshot view of how effectively a teller line is being scheduled overall throughout the organization (or the individual branch) during a specific month.  When you are staffed for high performance your excess waiting for work time goal should be around 10% or less.  In May 2013 GECU’s Trawood branch achieved a zero excess waiting for work time on their Staffing Effectiveness chart, which is an impressive achievement because it indicates a perfectly aligned teller schedule to meet account holder transaction volume (or activity).

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