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Instant Assist Feature Added to FMSI’s Software-as-a-Service Solution, The Lobby Tracking System

October 10, 2013

FMSI has unveiled a new instant-assist feature—the latest enhancement for its popular Lobby Tracking SystemTM (LTS).  The instant-assist, or quick-entry, feature allows employee end users to bypass the LTS check-in pages—resulting in a more refined sign-in process that saves time and improves account holder service.

“We are constantly seeking feedback from our clients, and many of them have been asking for a quick-entry feature for our lobby tracking application,” says W. Michael Scott, President/CEO of FMSI.  “With the ongoing challenge of providing exceptional branch service, financial institutions are continuously looking to technology to help maximize the branch experience.  Our newest release fosters an ideal environment for the account holder by significantly reducing the branch staff’s administrative time to complete a platform interaction.”

FMSI’s Lobby Tracking SystemTM is a real-time queuing and reporting application that assists management in maximizing its lobby service experience and increasing sales by monitoring the following:

  • The number of accounts assisted per branch in real-time (non-teller related)
  • The purpose of an account holder’s visit and his or her current wait time
  • Service representative assist times per account holder
  • What products are being sold
  • The cross-sell ratio for each service representative
  • A managerial analysis of products sold and services rendered

“In addition, we have made considerable investments in both technology and staff towards the ongoing improvements of our Lobby Tracking SystemTM,” Scott adds. “We are committed to the development of several future enhancements—with the goal of helping our clients have stronger performance and sharper earnings.”

About The Lobby Tracking System™

FMSI’s LTS addresses some of the major concerns of today’s financial institutions: managing and maximizing sales while improving service levels in the branch.  Through the collection and analysis of lobby service interactions, LTS quickly empowers management teams with easy-to-read and actionable business intelligence.  FMSI’s software-as-a-service system’s dynamic online dashboard and reports include extensive performance management information for the platform side of the branch.

About Financial Management Solutions, Inc. (FMSI)

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems—The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS), and the Lobby Tracking System™ (LTS)—that allow financial institutions to manage and staff to meet their service and sales needs. FMSI’s applications give banks and credit unions the ability to manage staff through easy-to-read color graphics, online interactive dashboards, and succinct management reports like workforce utilization charts. FMSI provides performance management information exclusively to financial institutions of all sizes, including a comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company’s website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.

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