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FMSI Article in BAI Banking Strategies, Making Idle Staff More Productive

November 26, 2013

By W. Michael Scott

November 22, 2013
BAI Banking Strategies Article: Making Idle Staff More Productive

“First, the bad news. “Idle time” – those periods during which branch staff is not performing account holder transactions or other meaningful tasks – can account for as much as 30% of bank employee paid time at the typical community bank, according to a study conducted annually by FMSI.

The good news is branch staff does not have to waste its idle time. Although banks can never eliminate idle time completely, effective, proactive management of idle time can help banks and their staffs put it to productive use through appropriate scheduling, employee training and activity management and compulsory accountability.”

Read the full article here

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