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FMSI January 2014 Newsletter

January 30, 2014


Funding Additional Account Holder Benefits through Labor Cost Savings
SeaComm Federal Credit Union (SeaComm) has minimized their labor expense with the help of FMSI’s staff scheduler and reporting solution. The resulting savings helped to fund the developments of newer technologies to benefit its members, like remote deposit capture and online bill pay. (read more)

Effective Branch Scheduling
Amy Hemphill, a Branch Support & Special Services team member at Community First Credit Union of Florida, shares her experience relating to the FMSI system. (watch now)

Every Wardrobe Needs a Splash of Color!
As I travel each week, I often receive comments on either the socks I am wearing or the tie I am wearing. My co-workers and those of you that know me (and have attended one of our annual Users Group Meetings) know that I am no stranger to (read more)
4 Tactics for Hiring the Right Part-Time Tellers
Hiring the right part-time tellers is one of the more challenging components of managing a branch. The people you hire have a huge impact on client service, sales, productivity, and even overall team morale. (read more)

• Macatawa Bank Selects FMSI’s Branch Scheduler to Increase Sales Activities during Staff Downtime (read more) • FMSI White Paper Featured in CUNA HR/TD Council Article (read more)

• FMSI Promotes Meredith J. Deen to Chief Operating Officer  read more

• FMSI Operational Excellence Award – Finalists  (read more)

• FMSI Publishes Article in Credit Union Times read more

• New FMSI Study Coming Out Later this Week, Workforce Utilization Study (download all white papers here)

• Find FMSI case studies, white papers, and recorded webinars—by topic and quick search features—through the new FMSI Resource Library, which can be found here
FMSI – Stronger Performance, Sharper Earnings

The Cost per Transaction Chart is this month’s FMSI Chart of the Month. Read More

FMSI Idle Time Article in BAI Banking Strategies
First, the bad news. “Idle time” – those periods during which branch staff is not performing account holder transactions or other meaningful tasks – can account for as much as 30% of bank employee paid time  (read more)
• FMSI CEO Publishes Article in Credit Union Magazine (read more)• FMSI CEO Publishes Article in Credit Union Times (read more)

FMSI visits KEMBA Credit Union out of West Chester, OH. From left to right: Andy Dunn, AVP Branch Ops at KEMBA, Kim Edwards from FMSI, Kris Yeary, Branch Manager at KEMBA, and Kristyn Dix the VP of Branch Ops at KEMBA

Fearless forecasts of banking 2014, from @BankThink’s veteran contributors
(read more)
Study finds small biz owners would switch FIs for better mobile banking: (read more)
“The only thing you have to fear is not giving 100%”. Unknown (read more)
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