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FMSI Mentioned in CU Management

February 19, 2014

By Theresa Witham
February 2014

CU Management Article: HR Answers: CU Productivity Data

“Overall, CU lobby tellers have become less productive since 2008. This follows an industry trend, according to FMSI, Alpharetta, Ga., which provides financial institutions with business intelligence and performance management systems for efficient branch staff scheduling and lobby management. In its 2013 Annual Teller Line Study, FMSI reports a 45.3 percent decline in teller transaction volume (at banks and CUs) since 1992 and a 17 percent decline in productivity.”

See the entire article here.

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