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FMSI’s Chart of the Month – March 2014 Edition

March 4, 2014

COM-March-2014_blog

Congratulations to Generations Federal Credit Union for having this month’s FMSI Chart of the Month, which highlights their actual staffing effectiveness.  Their excess waiting for work metric (Jan 2014) was down over 44% when compared to their performance from two years prior (Jan 2011).

The Actual Staffing Effectiveness (ASE) chart displays how often front-line staff is processing transactions (shown as a % of total processing hours) within specified productivity ranges.  It provides a quick snapshot view of how effectively branches are being scheduled overall throughout the organization.  When you are staffed for high performance, the first four bars (green portion of bar) of the Staffing Effectiveness Chart should equal the acceptable waiting for work* (WFW) time percentage.  Anything over these ranges (in red above) represents excessive waiting for work time.  ASE charts are updated monthly for all FMSI Branch Staff Reporting System and Scheduler clients.

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