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FMSI Article in Bank Systems & Technology

April 3, 2014

By W. Michail Scott

Bank Systems & Technology Article: Retaining Part-Time Tellers: Five Tips for Keeping them Happy and Motivated

Bank management— and for that matter, the Human Resources department— is familiar with the benefits ofoptimally scheduling a mix of part-time and full-time tellers. They generally know this branch staffing approachcan improve both customer service and workforce optimization. Unfortunately, the ability to retain good part-timers can be very difficult, a challenge many banks have improperly addressed, and therefore are not getting what they can out of such programs. This article will review why you should expend the extra effort to keep part-timers happy, and provide several suggestions on how to increase their retention.”

Read the full article here.

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