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FMSI’s Chart of the Month – June 2014 Edition

June 4, 2014


The above Day of Week Excess Waiting for Work Comparison Chart allows institutions to identify specific days where their staff may be improperly aligned with account holder traffic.  For example, Tuesday and Wednesday are days where management should focus on better scheduling their staff based on forecasted account holder demand.  Replacing full-timers with part-timers is a proven approach to achieve desirable workforce optimization (WFO) results.  FMSI clients receive updated Day of Week Excess Waiting for Work Comparison Charts on a monthly basis at the branch, regional and institution level.

Learn more on how the FMSI Scheduler and Forecasting Solution can improve your institution’s WFO in the below video:

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