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Average Branch Lobby Interactions by 15 Minute Increment Chart

August 21, 2014

Aug-LTS-newsletter-Chart_BLOG

Congratulations to Veridian Credit Union for having FMSI’s chart of the month! Average Branch Lobby Interactions by 15 Minute Increment Chart tracks the number of account-holders assisted per 15-minute increment for a given time period by location. The information contained in this graph can be helpful in identifying period ‘peaks & valleys’ in the lobby traffic.

Scheduling Lobby Employees

When institutions have historic data like the information from the Branch Lobby Interaction Chart, they can better align their staff with demand.  This not only reduces excess staffing and its cost, but also ensures better service levels in the lobby.

Learn more about FMSI Omnix Staff Scheduler by clicking here.

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