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Upcoming FMSI Webinar: Capturing the Branch Pulse

September 22, 2014

Universal Associate Approach

Capturing the Branch Pulse –
Reviewing the 2014 Retail Branch Lobby Study

Join FMSI and its special guest from Seasons Federal Credit Union as we discuss
ways to improve lobby performance.

Only two sessions are available so register now by clicking on one of the dates below:

Tue, October 7, 2014 1:00 PM – 1:25 PM EDT
Thu, October 9, 2014 1:00 PM – 1:25 PM EDT

The complimentary FMSI Retail Branch Lobby Study is a compilation of statistics from financial institutions across North America. This white paper reveals key industry metrics such as:

  • Average lobby wait times for account holders
  • Average account holder assist time with lobby service representatives
  • Sales vs. service interaction percentage breakdowns
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