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Centier Bank Selects FMSI’s Retail Staffing Solution to Improve Efficiencies While Maintaining Outstanding Service and High Employee Morale

March 12, 2015

FMSI, a leading workforce optimization solution provider for banks and credit unions, announced today Centier Bank has adopted FMSI’s Omnix Staff Scheduler™, Omnix Interactive Dashboard™ and Omnix Performance Analytics™solutions.  The $2.7 billion Indiana-based bank will use FMSI’s software to improve staffing efficiencies while maintaining outstanding service and high employee morale  across its 50 locations.

“Our growth over the past five years was making it increasingly difficult to look internally and determine if we were getting the most out of our staffing approach,” says Karla Conrad, Corporate Project Analystat Centier Bank.  “FMSI’s solution was the ideal bank-focused performance analytics and scheduling system to take our process to the next level.  Its flexibility and customization augmented our current workforce optimization effort—instead of completely changing it”.

FMSI’s Omnix Suite of Products™ addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels and sales in the branches.  Through the collection and then preparation of front-line staff interaction data, FMSI’s system quickly empowers management teams with easy-to-read and actionable business intelligence.

“The one month free trial FMSI provided was extremely beneficial in helping us make our decision,” adds Conrad.  “I’ve worked with a lot of software vendors who present fictitious data from fictitious banks, and it was refreshing to see our actual data used in their onsite presentation.  Not only was the process painless, but it allowed us to see exactly what the product could do for Centier.”

“Maintaining front-line staffing at the ideal level to ensure customer satisfaction can sometimes be a very bank specific decision,” says W. Michael Scott, President/CEO of FMSI.  “Without accurate information, most financial institutions are not equipped to make a proper evaluation.  With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service, more sales and increased productivity.”

About Centier Bank

Centier is Indiana’s largest private family-owned bank. Since 1895, the Schrage family has built a legacy of success, not merely through business, but through philanthropy that extends throughout the communities it serves. As a family-owned bank, Centier stands firmly behind its “Not For Sale” promise, pledging to the families, businesses, and communities of Indiana that it will continue to preserve independent, hometown banking in Indiana for generations to come.  Learn more at

About FMSI

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, and Omnix Lobby Tracker™.  FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company’s website at or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.  You can also quickly estimate your savings with FMSI’s Efficiency Calculator at

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