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Lobby Abandonment Rates

March 16, 2015

Tracking Platform Abandonment Rates – Financial organizations are focused on establishing customer relationships in order to provide better service and offer a healthier product portfolio per household.  The above table shows the trends in the branch abandonment rates based on the last year’s platform data from clients utilizing FMSI’s Omnix Lobby Tracker™. If branches are not paying attention to these numbers, and taking action, then they can miss out on opportunities to serve their customers more effectively.

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