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O Bee Credit Union Has 11% Increase in Branch Staff Productivity with FMSI’s Omnix Staff Scheduler and Performance Analytics™

May 11, 2015

FMSI, a leading workforce optimization vendor for banks and credit unions, announced today O Bee Credit Union has achieved an 11 percent increase in staff productivity with the help of FMSI’s Omnix Staff Scheduler™, Omnix Interactive Dashboard™ and Omnix Performance Analytics™ solutions.  The $186 million Washington State-based financial institution initially implemented FMSI’s software to automate their staffing process and improve reporting across its five retail branch locations.

“The dated staffing method we were relying on was not sufficiently aligning our staff with the declining transaction trend in the branches,” says Melanie Ransom, VP of Human Resourcesat O Bee Credit Union.  “We would do our best to minimize staffing during slower periods, but when traffic surges would occur our Branch Managers would immediately call for more staff, regardless of the ongoing need.  FMSI’s smart software has provided us with hourly forecasted transactions per branch, helping us to be more precise in staffing our locations with the fluctuating demand.”

FMSI’s Omnix Suite of Products™ addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels and sales in the branches. Through the collection and then preparation of front-line staff interaction data, FMSI’s system quickly empowers management teams with easy-to-read and actionable business intelligence.

“Along with reducing our personnel cost—a reduction of over ten percent in staff processing hours—we have also expereinced having more productive and happier employees as a result of the FMSI solutions,” adds Ransom.  “Our employees are more satisfied when their days are filled with consistent work.  By having the FMSI solution help us get the right number of staff at the right time and place, our staff is consistenly busy throughout the day.  One way we have accomplished this is by increasing our part-time teller utilization by six percent since rolling out FMSI’s system.”

“Maintaining teller staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” says W. Michael Scott, President/CEO of FMSI. “Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service, more sales and increased productivity.”

About O Bee Credit Union

Today, anyone living or working in Washington State can join O Bee Credit Union. They are proud of their rich history and unique capacity to meet the varied financial needs of their members. Through solid roots, dedication and continued hard work they continue to evolve into one of the most modern financial institutions in the country.  Learn more at www.obee.com

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