Skip to content

Pen Air Federal Credit Union Selects FMSI’s Staff Performance Analytics Solution to Improve Service and Efficiencies Across its Entire Branch Network

July 29, 2015

FMSI, a leading workforce optimization solution provider for banks and credit unions, announced today Pen Air Federal Credit Union has adopted FMSI’s Omnix Staff Scheduler™, Omnix Interactive Dashboard™ and Omnix Performance Analytics™ solutions.  The $1.3 billion Florida-based credit union will use FMSI’s software to improve staffing efficiencies while maintaining great service across its 15 locations.

“Using best guesses and gut feels, we’ve historically tried to optimally staff our branches to align with the varying ebbs and flows in transaction volumes at our many service locations,” says Stu Ramsey, CEO at Pen Air Federal Credit Union.  “While this approach has allowed us to generally have great service, it has sometimes exposed us to poor service due to long wait times during unexpected spikes in traffic, and oftentimes left our staff standing around with no members to serve during slow periods.  FMSI’s solutions will help us better staff our branches—based on forecasted transaction periods using our own data—to minimize these costly understaffing and overstaffing occurrences.”

FMSI’s Omnix Suite of Products™ addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels and sales in the branches.  Through the collection and then preparation of front-line staff interaction data, FMSI’s system quickly empowers management teams with easy-to-read and actionable business intelligence.

“I’m very much a numbers guy,” adds Ramsey.  “I will apprciate seeing the facts, supported by ongoing FMSI data, that will help us better meet our members’ needs—especially when it involves spending their moneywisely on expenses like staffing our branches, and having reasonable wait times when they visit our branches.”

“Maintaining front-line staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” says W. Michael Scott, President/CEO of FMSI.  “Without accurate information, most financial institutions are not equipped to make a proper evaluation.  With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service, more sales and increased productivity.”

About Pen Air Federal Credit Union

Pen Air Federal Credit Unionis a full service financial institution serving active duty or retired military and their immediate families, and over 1,100 other employers in the western panhandle of Florida and south Alabama—headquartered out of Pensacola, FL with 15 branch loacations.  Learn more at

About FMSI

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, and Omnix Lobby Tracker™.  FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company’s website at or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.  You can also quickly estimate your savings with FMSI’s Efficiency Calculator at

No comments yet

Leave a Reply

%d bloggers like this: