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FMSI Releases New Schedule Gap Management Tool

December 18, 2015

Today FMSI unveiled a new schedule gap management capability—the latest enhancement for its industry leading Omnix Staff Scheduler™.  The new functionality improves float staff management, and helps to quickly validate last-minute staffing needs at each branch—both imperative features towards better optimizing the branch while maintaining high levels of service.

“We are constantly seeking feedback from our clients, and many of them have been asking for a schedule gap management component to our Omnix Staff Scheduler™,” says Meredith Deen, President of FMSI.  “With varying degrees of traffic at each unique retail environment, it can be difficult for schedulers to determine the precise number of staff to adequately cover the fluctuating demand—especially when unscheduled absences occur, like employees calling in sick.  The new schedule gap management component takes the guesswork out of the process by producing detailed forecasted activity and staffing need charts—helping institutions to quickly determine the aggregate impact of placing specific float employees at different locations.”

FMSI’s scheduling solution is a web-based system that creates optimum work schedules—matching employee work preferences with account-holder traffic patterns at the branch, based on the analysis of historic and forecasted transactions.  The FMSI scheduler provides:

  • Full branch scheduling (now including platform/lobby employees)
  • Better cross utilization of employees within the branch
  • Payroll-based scheduling to need and tasks, plus idle time identified
  • User-defined rotations, including fair distribution of “less desirable shifts”
  • More robust task assignments
  • Enhanced resource exchange sharing and Float Pool Management
  • Smart-phone compatibility, so your staff can retrieve their schedules on their phones

“Filling in unscheduled branch employee absences has been a pain point for many financial institutions for years,” Deen adds. “By forecasting account holder traffic and identifying gaps based on last-minute employee absences, the new enhancement allows management to quickly schedule the right employees, at the right place, at the right time.”

About FMSI’s Omnix Staff Scheduler™

FMSI’s branch staff reporting and scheduling system addresses the concerns of today’s financial institutions: managing and minimizing labor expenses while improving service levels in the branches.  Through the collection and then analysis of teller transactions and lobby interaction data, the FMSI solution quickly empowers management teams with easy-to-read and actionable business intelligence.  The system’s dynamic online dashboard and monthly reports include extensive performance management information, including a ranking report that consists of peer productivity metrics—for industry benchmarking purposes.  In addition, it provides an automated scheduling process through a web-based scheduling engine that utilizes individual branch-specific transaction data to forecast and align the right number of front-line staff at the right times—resulting in the right-sizing of branch labor through optimal scheduling.

About Financial Management Solutions, Inc. (FMSI)

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, Omnix Appointment Concierge™ and Omnix Lobby Tracker™.  FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company’s website at or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.  You can also quickly estimate your savings with FMSI’s Efficiency Calculator at

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