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New Horizons Credit Union Selects FMSI to Provide Great Member Service While Improving Branch Staff Productivity

April 15, 2016

FMSI, a leading workforce optimization solution provider for banks and credit unions, announced today New Horizons Credit Union has adopted FMSI’s Omnix Staff Scheduler™, Omnix Interactive Dashboard™ and Omnix Performance Analytics™ solutions.  The $225 million Alabama-based credit union will use FMSI’s software to provide great member service while improving branch staff productivity across its nine locations.

“For quite some time, we’ve suspected ineffective workforce utilization in our branches, especially when it came to our part-time tellers that we thought were coming in during our busiest times, but actually  were not,” says Lisa M. Corvo, President/CEO at New Horizons Credit Union.  “With great member service being of the utmost priority for our credit union, we were reluctant to make the necessary staff scheduling changes that were required to improve productivity while maintaining service levels, without a more sophisticated system like FMSI’s.”

FMSI’s Omnix Suite of Products™ addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels and sales in the branches.  Through the collection and then preparation of front-line staff interaction data, FMSI’s system quickly empowers management teams with easy-to-read and actionable business intelligence.

“After a thorough evaluation of the FMSI system, we were impressed with the detailed reports we will be getting, and even more impressed with the ease of use of their web-based staff scheduler,” adds Corvo.  “What sealed the deal for us with FMSI was the excellent references we received from other credit unions utilizing their system.”

“Maintaining front-line staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” says W. Michael Scott, CEO/Chairman of FMSI.  “Without accurate information, most financial institutions are not equipped to make a proper evaluation.  With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service, more sales and increased productivity.”

About New Horizons Credit Union

New Horizons Credit Union, formerly Scott Credit Union, has been providing financial services to their members in Southwest Alabama since 1950.  The Credit Union is a member-owned, not-for-profit organization, governed by a member-elected Board of Directors.  They realize that the success of the credit union would not be possible without the hard work and dedication of their Board of Directors, the Supervisory Committee, the dedicated staff, and without the loyalty of their members.  Learn more at

About FMSI

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, Omnix Appointment Concierge™ and Omnix Lobby Tracker®.  FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company’s website at or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.  You can also quickly estimate your savings with FMSI’s Efficiency Calculator at

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