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Hudson River Community Credit Union Selects FMSI to Provide Exceptional Member Service While Optimizing Staff Resources

June 13, 2016

FMSI, a leading workforce optimization solution provider for banks and credit unions, announced today Hudson River Community Credit Union (HRCCU) has adopted FMSI’s Omnix Staff Scheduler™, Omnix Interactive Dashboard™ and Omnix Performance Analytics™ solutions.  The $207 million New York-based credit union will use FMSI’s software to provide exceptional member service while optimizing staff resources across its five locations.

“As we continue to grow, we want to understand exactly what our current and future staffing requirements for our branches will look like,”says Cathy Carpenter, SVP of Financial Services at HRCCU.  “FMSI will help us manage this process, ensuring we are able to provide exceptional member service while optimizing our resources and aligning them with our peak periods.”

FMSI’s Omnix Suite of Products™ addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels and sales in the branches. Through the collection and then preparation of front-line staff interaction data, FMSI’s system quickly empowers management teams with easy-to-read and actionable business intelligence.

“Additionally, we would like to have productivity and capacity metrics that will validate our staffing models,” adds Carpenter.  “Based on a strong recommendation for FMSI from a respected credit union, we are confident that the FMSI solution will assist us in achieving resource and expense efficiency.”

“Maintaining front-line staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” says W. Michael Scott, CEO/Chairman of FMSI.  “Without accurate information, most financial institutions are not equipped to make a proper evaluation.  With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service, more sales and increased productivity.”

About Hudson River Community Credit Union

Hudson River Community Credit Union is a state-chartered community credit union.  Anyone who lives, works, worships, attends school or a business or legal entity, such as churches, associations, etc., located within Saratoga, Warren, Washington, Rensselaer counties or the Towns of Cohoes, Watervliet or Green Island and their immediate families are eligible to join.  Learn more at

About FMSI

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, Omnix Appointment Concierge™ and Omnix Lobby Tracker®.  FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company’s website at or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.  You can also quickly estimate your savings with FMSI’s Efficiency Calculator at

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