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Jeanne D’Arc Credit Union Selects FMSI’s Omnix Appointment Concierge™ to Improve Member Branch Experience

July 20, 2016

FMSI, a leading branch software provider for banks and credit unions, announced today that Jeanne D’Arc Credit Union has adopted its Omnix Appointment Concierge™.  The $1.2 billion Massachusetts-based financial institution can now improve their service experience by offering a new sophisticated branch appointment capability at their seven locations.

“We are constantly seeking out new technology to help us improve,” says Kathryn Dame, Vice President Branch Administration, Jeanne D’Arc Credit Union. “FMSI’s appointment software will help us achieve our goal of providing exceptional service to our members.”

FMSI’s Omnix Appointment Concierge™ addresses the concerns of today’s financial institutions: improving service and sales levels in the branch, while managing and minimizing labor expenses.  Through sophisticated software as a service technology, FMSI’s branch appointment scheduling solution enables account holders to easily schedule appointments for their branch visits, allowing them to avoid long lobby wait times and ensures the employee with the right skill set will be assisting them.

“We value our member’s time and strive to give them a positive branch experience” says Dame. “With FMSI’s appointment technology, we can virtually eliminate long wait times.”

“With rising competition over the past few years, and challenging profit expectations, many financial institutions are turning to innovative and more effective approaches, like utilizing appointment setting technology to maximize the branch investment,” says Meredith Deen, President of FMSI. “Our software as a service solution improves three critical performance areas in the branch—sales, service and employee productivity.”

About Jeanne D’Arc Credit Union

Established in 1912, Jeanne D’Arc Credit Union is the third oldest credit union in the United States and the second oldest in Massachusetts. It is a full-service, member-owned community-based financial cooperative with more than 75,000 members and $1.2 billion in assets, operating seven full-service and two high school branches in Massachusetts. To achieve their mission, they incorporate the right mix of financial products and services, along with a strong financial education program that offers free workshops and seminars so members can put their financial plans into action. Learn more at www.jdcu.com .

About FMSI

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, Omnix Appointment Concierge™ and Omnix Lobby Tracker®. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company’s website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products. You can also quickly estimate your savings with FMSI’s Efficiency Calculator at http://www.fmsi.com/calculator/.

Interested in learning more about our appointment scheduling solution?  Watch a recorded demo now.

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