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BrightStar Credit Union Selects FMSI to Improve Branch Efficiency

September 9, 2016

FMSI, a leading workforce optimization solution provider for banks and credit unions, announced today BrightStar Credit Union has adopted FMSI’s Omnix Staff Scheduler™, Omnix Interactive Dashboard™ and Omnix Performance Analytics™ solutions.  The $430 million Florida-based credit union will use FMSI’s software to improve its branch efficiency across its seven locations.

“FMSI’s software had exactly what we were looking for when we sought out a software solution that would help us with our branch staff scheduling,” says Dennis Leiva, Vice President of Operations at BrightStar Credit Union.  “Not only will FMSI’s scheduler help us automate our staffing process, it will also ensure we are not short staffed anywhere in our branch network at any given time, while minimizing excess staffing levels.”

FMSI’s Omnix Suite of Products™ addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels and sales in the branches.  Through the collection and then preparation of front-line staff interaction data, FMSI’s system quickly empowers management teams with easy-to-read and actionable business intelligence.

“Additionally, we are looking forward to taking advantage of FMSI’s float employee management capabilities,” adds Leiva.  “We have two regions where we’d like to have one float employee, per region, staffed at the branch that has the highest need for them on any given day.  I’m confident, this combined with the accurate forecast-driven transaction information from the system, will help us achieve our goal of an 80 percent reduction in excess labor cost.”

“Maintaining front-line staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” says W. Michael Scott, CEO/Chairman of FMSI.  “Without accurate information, most financial institutions are not equipped to make a proper evaluation.  With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service, more sales and increased productivity.”

About BrightStar Credit Union

BrightStar is a member-owned and not-for-profit credit union based out of Sunrise, FL with seven locations. Learn more at

About FMSI

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, Omnix Appointment Concierge™ and Omnix Lobby Tracker®.  FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company’s website at or call 877.887.3022to schedule a complimentary online demonstration of any of our products.  You can also quickly estimate your savings with FMSI’s Efficiency Calculator at

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