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QNB Bank Selects FMSI to Better Align Staffing Levels with Customer Needs

October 19, 2016

FMSI, a leading workforce optimization solution provider for banks and credit unions, announced today QNB Bank has adopted FMSI’s Omnix Staff Scheduler™, Omnix Interactive Dashboard™ and Omnix Performance Analytics™ solutions.  The $1 billion Pennsylvania-based bank will use FMSI’s software to better align staffing levels with their customer needs across its 10 locations.

“Years ago, we knew the exact days we were going to be busy, but with a drop in transaction volumes in the branches, that’s not the case anymore,” says Dale Wentz, EVP/Chief Retail Officer at QNB Bank.  “When preparing optimal employee schedules, on our own, it would take us way too long to figure out our precise hourly staffing needs, and a lot of the time we ended up guessing anyways.  Instead of hiring multiple full-time employees, who’s primary purpose would be to continuously optimize our workforce in all our retail locations, we opted to partner with FMSI.  Their industry leading reputation and impressive software was exactly what we were looking for to help us reduce excess staffing costs, while maintaining high service levels in the branches.”

FMSI’s Omnix Suite of Products™ addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels and sales in the branches.  Through the collection and then preparation of front-line staff interaction data, FMSI’s system quickly empowers management teams with easy-to-read and actionable business intelligence.

“Additionally, we are looking forward to taking advantage of FMSI’s employee idle time management application,” adds Wentz.  “People’s schedules and abilities are all so different, and with FMSI’s sophisticated software we’ll be able to assign the right people, with the right tasks, during slower periods in the branch.  This will ultimately help us achieve our service goals.”

“Maintaining front-line staffing at the ideal level to ensure customer satisfaction can sometimes be a very bank specific decision,” says Meredith Deen, President of FMSI.  “Without accurate information, most financial institutions are not equipped to make a proper evaluation.  With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service, and increased productivity.”

About QNB Bank

QNB Bank, also known simply as QNB, is an independent bank headquartered in Quakertown, Pennsylvania. There are currently 10 locations serving Bucks, Montgomery, and Lehigh counties in Pennsylvania.  Learn more at http://www.qnbbank.com.

About FMSI

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, Omnix Appointment Concierge™ and Omnix Lobby Tracker®.  FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company’s website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.  You can also quickly estimate your savings with FMSI’s Efficiency Calculator at http://www.fmsi.com/calculator/.

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