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Highland Bank Selects FMSI’s Branch Appointment Software

November 2, 2016

FMSI, a leading branch software provider for banks and credit unions, announced today that Highland Bank has adopted its Omnix Appointment Concierge™.  The Minnesota-based financial institution can now improve their service experience by offering a new sophisticated branch appointment capability at their five locations.

FMSI’s Omnix Appointment Concierge™ addresses the concerns of today’s financial institutions: improving service and sales levels in the branch, while managing and minimizing labor expenses.  Through sophisticated software as a service technology, FMSI’s branch appointment scheduling solution enables account holders to easily schedule appointments for their branch visits, allowing them to avoid long lobby wait times and ensures the employee with the right skill set will be assisting them.

“With rising competition over the past few years, and challenging profit expectations, many financial institutions are turning to innovative and more effective approaches, like utilizing appointment setting technology to maximize the branch investment,” says Meredith Deen, President of FMSI.  “Our software as a service solution improves three critical performance areas in the branch—sales, service and employee productivity.”

About Highland Bank

Founded in 1943, Highland Bank is an independent, family owned, community bank focused on building mutually beneficial relationships with small and mid-size businesses.  The Bank’s resources are directed toward serving metro-wide Twin Cities businesses, the owners and employees of those businesses, and consumers within a convenient radius of each of the bank’s branch locations.  Learn more at

About FMSI

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, Omnix Appointment Concierge™ and Omnix Lobby Tracker®. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company’s website at or call 877.887.3022 to schedule a complimentary online demonstration of any of our products. You can also quickly estimate your savings with FMSI’s Efficiency Calculator at

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