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Interra Credit Union Selects FMSI’s Omnix Lobby Tracker® to Better Take Care of Its Members

November 11, 2016

FMSI, a leading branch software provider for banks and credit unions, announced today that Interra Credit Union has adopted its Omnix Lobby Tracker®.  The Indiana-based financial institution with 16 locations can now better take care of its members through technology-enabled service efficiency and better employee scheduling.

“The number one thing at Interra is to take care of our members,” says Brandon Yoder, VP of Retail Operations, Interra Credit Union. “FMSI’s Lobby Tracker software allows us to do that better.”

The FMSI Omnix Lobby Tracker® helps banks and credit unions capture their branch pulse by tracking and measuring both the member experience and employee performance (with iPad and kiosk integration).  With over 25 unique service and sales reports including: employee productivity, account holder volume and cross-sell reports, FMSI’s sophisticated application is transforming how financial institutions are managing their lobbies.

“Lobby tracker helps us improve member service by better predicting our busy times and schedule our staff accordingly,” says Candace Gleason, Main Office Manager, Interra Credit Union. “It also helps us clear the lines and lobby quicker, which makes the member experience that much smoother. We love Lobby Tracker and how it changes the way we serve our members.”

Chris Roelandts, a manager at one of Interra’s 16 branch locations appreciates how Lobby Tracker’s systematic approach helps employees share more helpful information with members. He is also a fan of the new reporting capabilities from FMSI’s solution, highlighted by their average assist-times and wait-times in the lobby.

“Without the right business intelligence, most financial institutions are not equipped to make a thorough evaluation of lobby performance levels,” says Meredith Deen, President of FMSI.  “FMSI has more than 25 years of experience helping banks and credit unions improve the productivity of their staffs through meaningful business intelligence.  Our unique solutions for measuring lobby performance regularly reveal areas for better service, sales and productivity.”

About Interra Credit Union

Based in Goshen, Indiana, Interra Credit Union’s mission statement is “to be our members’ most trusted and valued financial resource.” Founded in 1932, the credit union primarily offers memberships to people who live and work in several nearby counties. To learn more about joining Interra Credit Union, visit http://www.interracu.com.

About FMSI

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, Omnix Appointment Concierge™ and Omnix Lobby Tracker®. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company’s website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products. You can also quickly estimate your savings with FMSI’s Efficiency Calculator at www.fmsi.com/calculator.

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