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Rethinking the waiting room management strategy in the branch

February 8, 2019

New recorded webinar featuring two banking executives discussing how they’ve re-imagined their waiting rooms with technology to improve performance.

Watch the webinar here.

Replay this webinar to hear how two innovative service leaders — Jenny Torres, vice president of service center operations at Suncoast Credit Union, and Jacque Valdez, associate vice president of branch operations at GECU — used workforce and customer management software to rethink their waiting room management strategy. You’ll hear best practices that will provide you with tips to maximize operational efficiencies and leverage your own workforce data so you can streamline service and offer a better experience. The webinar will help you:

  • Understand the latest technology trends in managing a better customer waiting area experience
  • Learn what kind of data should be collected to achieve better service outcomes
  • Get insight into specific methods for improving operational efficiencies to create a positive waiting area experience
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