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New banking executive survey

March 18, 2019

A new banking executive survey from CSI highlights the importance of the in-branch experience with the category scoring a 3.8 out of 5, good enough to land it in second place on the list of five key areas executives were asked to rate.

Transforming your lobby experience to help improve sales and service can be significantly augmented with the right technology. Lobby management solutions can increase employee efficiency by providing them with visitor wait-time and other pertinent information prior to interactions — and boost account-holder loyalty with a time-saving and convenient appointment solution.

More information about the CSI poll:

Each year, CSI polls executives at U.S. financial institutions across the country to uncover the strategies, trends and issues they believe will most affect the financial sector in the year ahead.

This year, 220 bankers answered our survey. We compiled the data to bring you industry-leading insight on:
  • Budget spending and planning for 2019
  • Top mobile, in-branch and digital strategies
  • Tactics for new customer acquisition
  • Cybersecurity and compliance trends
  • And much more!


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